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Privacy Policy
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Below are the most important terms of membership and requirements for a successful virtual career at Premier Virtual Airlines (PVA). If you cannot meet them or agree with them, PVA might not be a good fit for you. Once you have read through and agree to all of the terms of membership, click the continue button to view our privacy policy.

You must be at least 16 years of age or older to be a member of Premier Virtual Airlines.

You must have and maintain a valid email address to confirm your application and receive important PVA communications. Crew members will receive emails from PVA periodically regarding their account or important system service updates. PVA will never send advertisements or spam. By continuing with your application, you agree to receive those emails.

PVA tracks flights and through an in-house ACARS software "PremCARS". The following flight simulators are supported for use:

  • Microsoft Flight Simulator 2004 (FS9)
  • Microsoft Flight Simulator X (FSX)
  • Lockheed Martin Prepar3D (P3D) V1-V4
  • X-Plane

Additionally, flight sim tracking requires the use of FSUIPC, or XPUIPC for X-Plane. Sending the recorded data to our servers is done by PVA's "PremCARS" software. All are available with a free version and instructions are available within.

PVA fully integrates the SimBrief dispatching API into our systems to provide realistic flight planning, weight/balance and IFR Release. You are required to have a SimBrief account (which is free) to generate the flight dispatches for your flights and send it to PremCARS for accurate flight tracking.

IFR Routes will be built using the free AIRAC cycle for SimBrief. If you have a Navigraph subscription (which is not required), you can unlock that latest AIRAC in SimBrief. PVA will automatically build your route and track your flight using the AIRAC you unlock.

Being a member of PVA is free. You may enjoy all the events, missions and static airline schedules. A premium membership is available with a monthly fee to help support the costs of PVA and give you access to real-time IFR Flights and scheduled airline flights worldwide, along with other benefits. There is no obligation to signup or continue your subscription and you may cancel it at anytime with no penalties or loss of rank or hours.

You will be able to gain higher rank based upon number of hours and flights flown. Higher ranks will give you access to bid on larger airframes.

You are not required to fly your flights using online ATC services like VATSIM, IVAO or POSCON. You may however, receive bonus hours or additional perks for using online ATC for your PVA flights.

Time Acceleration or slewing inside of your flight simulator is prohibited during PVA flight operations. PremCARS will disable and report attempts to accelerate time or slew while tracking the flight.

PremCARS will randomly request confirmation from you to verify you are "in the cockpit". A total of 60 minutes or more of delay to the requests during the course of the flight will reject your PIREP.

A flight PIREP must be submitted once every 30 days, whether the PIREP was approved or rejected. Inactivity will auto-retire you PVA. You may regain active status of your account by signing back into the PVA crew system, as long as your account is in good standing. Premium member accounts will not auto-retire while the subscription is still active.

Flight PIREPs may be rejected for reasons to include the following:

  • Landing rate in excess of -1,000 ft/min
  • Using airframe not acceptable by flight bid
  • Departing or arriving at wrong location
  • Total AFK response exceeding 60 minutes
  • Excessive stalls or overspeeds (structural or regulatory)
  • Refueling the aircraft while in flight
  • Other reason as determined by management team
Below is the Privacy Policy which explains what information we store about you and how we use it. By becoming a member and continuing with your application, you must agree to this policy. If you do not agree with this policy then you cannot participate in our services. This policy was last updated on July 29, 2018.

We do not collect or store sensitive personal information including addresses, phone numbers, social security numbers or payment information. The most common things that we do collect are:

  • Full Name
  • Email Address
  • Date of Birth
  • City and State/Province
  • Country of Residence

User Inputs - Any information provided to the site by visitors or members via forms, comments screenshots from your computer or forum posts may be collected and saved on our servers, especially where it is required for proper operations throughout the site.

Web Cookies - When visitors or members access the site, we read the cookie information created by PVA to validate the connection, user ID and browser information to help improve the automation and browser experience.

Auth Tokens - Logged in users who interact with the site via our PremCARS software send information to and from their computer using a generated Auth Token via XML POST data to validate the user and flight bid for use of tracking the flight and storing on our server.

3rd Parties - We may on occasion collect information from other sources about you, like SimBrief, VATSIM or through Paypal notifications of payments or donations you made to PVA. No financial or credit card information is stored except a verification code and amount from Paypal.

When you log into PVA's site or services, provide information via forms or payments via Paypal, you are consenting to us collecting, storing and using that information as defined within this policy. If you choose not to provide personal information, we may not be able to successful deliver our services to you or allow access to the full set of services we provide.

Information provided to the site by means listed above may be used to:

  • Verify your account when logging into the site or PremCARS and validate your access level allowed.
  • Provide access to site features based upon your membership status, rank or events you sign up for.
  • Send communications through forum messages or emails about company news, updates, service status or information requested of us.
  • Perform analysis about how our services are being used, high activity times, response levels to events or communications or similar.
  • Share screen shots you provide to us on our website via the forums, website sliders or external advertisements.
  • Monitor IP Addresses and sign on activity to prevent fraud or activity that violates our terms of service.

Your information may be disclosed in part or in full to:

  • Other software provided that are integrated into PVA's operations like VATSIM, SimBrief, Discord or similar.
  • sub-contractors or service provided while they are assisting with maintenance or operations of our servers, files, backups or databases.
  • Lawyers, Accountants or Consultants in performance of operating our site.
  • Agents, employees or service providers of PVA's parent company, Arrowhead Technologies, LLC.
  • Government or regulatory authorities in connection with our obligations or compliance requirements.
  • Other people as required by law.

We will never sell your information to any advertisement or tracking firms under any circumstances.

All of our services and information are stored on secure servers that are managed by PVA, our parent company Arrowhead Technologies, LLC and our service providers. Our server is located in Baltimore, MD under 24x7 on site staffing and physical security. Accessing personal information by logging into our site requires username and strong password authentication along with encryption where necessary.

Your information is stored for as long as your membership remains active, as long as we need it to provide you services, maintain accurate statistics and site tracking, or as required to fulfill legal or regulatory needs.

Cookies are a small data file sent from a server to your web browser or mobile device that is stored in your browser cache or mobile device. You can set whether you want to accept or reject cookies through your browser. We use cookies only generated by PVA to validate your connection to the site and save your preferences.

When you visit our site or use our services, there is certain information recorded on our servers which is generally anonymous and may not reveal your identity. If you are logged into your account some of this information could be associated with your account, such as:

  • your IP or proxy server IP
  • basic domain information
  • your Internet service provider is sometimes captured depending on the configuration of your ISP connection
  • the date and time of your visit to the website
  • the length of your session
  • the pages which you have accessed
  • the number of times you access our site within any month
  • the size of file you look at
  • the site which referred you to our Sites
  • the operating system which your computer uses.

Right to Access - You can request and obtain details of the Personal Information we may hold about you by contacting our support using the contact details at the end of this policy. You will need to provide an outline of the information required, so that we can accurately respond to your request. For the protection of all our members, we will take all reasonable steps to confirm your identity before providing you with details of any Personal Information we may hold about you. We will aim to respond to such requests within a reasonable time.

Right to Rectify - You may change your email address, password and other information by editing them in your membership profile. If you find that any of the Personal Information we hold for you is incorrect or incomplete, you can contact our support using the contact details at the end of this policy. Please include as much detail as possible regarding the changes you wish to make, as this will help us in dealing with your request.

Right to Be Forgotten - You can request that we delete your account and any Personal Information we have collected from you by contacting our support using the contact details at the end of this policy. Please be aware that once deleted, your PVA account will no longer be accessible, and any rank, status and flight logbook history cannot be restored so you should ensure that any information content you wish to keep are backed up personally before proceeding.

Right to Restrict - You have the right to request that we restrict how we use your personal information.

Right to Object - You have the right to object to the collection and use of your personal information at any time.

Right to Data Portability - You have the right to obtain a copy of your personal information in a legible and compatible format such as a spreadsheet or text document.

Exercising you Rights - You can exercise such rights by contacting our support using the contact details at the end of this policy.

We do not intentionally solicit or collect Personal Information from anyone under the age of 16. If you are under 16, do not enter information on this site or engage in our services. If you believe a child of yours under the age of 16 has entered Personal Information please contact our support using the contact details at the end of this policy to request that we remove this information from our database.

Our Site includes links to other websites or services whose privacy practices may differ from those of PVA. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

If you make your personal information available to other people, we cannot control or accept responsibility for the way they will use or manage that information. There are lots of ways that you may find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user via our Sites. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Sites, ask them how they will handle your information. If you are sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

We may need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do amend the policy, the changes will be effective immediately. We will usually publish information about changes to be made to this policy on our sites in the normal manner for announcements and NOTAMs.

You may contact us at anytime regarding our privacy policy or your personal information by sending correspondence through the Support Center in the crew pages or through the contact form on the main page.

Prior Members of Phoenix Virtual Airways will receive full transfer credits from their logbook. You must use the same email address as your Phoenix VA account and check the box below to initiate a transfer.

New members may initially transfer up to 150 hours to obtain the rank of Captain by providing a link to your logbook of another virtual airline, VATSIM, IVAO or real world flights. Once it is successfully verified your hours and rank will be credited accordingly.

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